energiaxx Overvoltage - Can I claim for items destroyed

Thats a blow!  It happened once to me and burned out my induction hob which was working at the tlme but we luckily have insurance.  It might be a good idea to ask a registered electrician as they should know the answer.

Unless you have specifically requested Protecion de electrodomésticos de hogar in your electricity contract then chances are, no, not a chance of claiming.

I had similar happen to me in 2018, living at Valle Del Este.  We were renting and electricity company tried to claim that the Protecion de Electrofometicos didn’t cover us because according to them, it wasn’t their fault.  So Electricity company said home owner must claim on his insurance. But his insurance company said as fault occurred outside the unit and in the Urbanización common buildings, it was *there* problem.  The urbanizacion disclaimed all responsibility and said the electricity company must pay … and so it went for about two months, backwards and forwards, round and round.  Eventually the Landlord  bought us a new fridge, washing machine and microwave.

All the other electrical goodies plugged in (including a PC) were for my account.

Luckily I had NAS, modem and TV on a UPS, so it just detected over voltage and disconnected.

PC power supply and two laptop power packs were a bit expensive though.

TL;DR - chances are, no, you will not be able to claim from the electricity company

You can definitely claim for ruined electrical machines and any associated losses, and expect to be reimbursed although they may require you to accept a valuation by an assessor if the loss is considerable in their view. Visit their nearest office with a list and valuation of every item lost as a start point.

Sorry to contradict, but unless your electricity contract specifically states that you have white good protection, they’ll turn you away.

Like I said, I went through similar in 2018 and I HAD white good protection and it was still a nause trying to get anything out of them.  They eventually wanted to offer 150€ for fridge, washing machine, dishwasher and microwave after two months of arguing and pointing fingers.

They wouldn’t even consider the loss of the PC PSU, or the two laptop power packs.

I will add as well, if you don’t speak Spanish, take a translator, because no matter how good their English is, if you try to claim, they’ll conveniently forget how to speak English.

one of theseQuestion Do you when was the wiring was done in your house?  

Your mainircuit board should have a Protectores de sobretensión to this prevent that from happening. 

It's also a good Ideas to keep some things, like Dario also suggests plugged into a surge protector

I keep have all of my computing gear and TV.s plugged into ones and only charge my phones thru them as well. 

There are even ones for phones top stop you from getting electrocuted on the unlikly event of a lighting strike hitting the phone lines while you on a landline.

But you main linbe of protection sgould be the Protectores de sobretensión have an electrican check your board.  

Looks like we just have to put up with it.

For the record, if we had taken out insurance we would have paid far more in premiums over the time than we could claim for this incident.

And yes we had UPS on all computer equipment but I was in the middle of a reorganization of the work room and had everything plugged in without UPS while I worked out which one to use with which device.

The biggest loss is the Skylink router - which works really well by the way.

Thanks 

mikej

Will look into this - thanks

mikej

I have now got a new RCD, over voltage etc protector installed - thanks for alterting me to the fact they exist!

mikej