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energiaxx Overvoltage - Can I claim for items destroyed

Posted: Thu Feb 15, 2024 8:34pm
8 replies8 members subscribed
mikej

Posts: 4

2 helpful points

Location: Vera Playa

Joined: 16 Jul 2021

First smoke came out of the dishwasher.

Then there was a bang and the microwave went off.

I put the power back on and checked the voltage it was 420V i..e double what it should be. Reported this to the company and nothing happened until late. This morning voltage is back to normal but we have dead dishwasher, TV, computer printer, microwave etc. 

Can we claim from the electricity company for the damage and if so how?

We dont have insurance.

Thanks 

Mike James

juanida

Posted: Fri Feb 16, 2024 7:31pm

juanida

Very helpful member

Posts: 733

545 helpful points

Location: Sorbas

Joined: 25 Feb 2017

Posted: Fri Feb 16, 2024 7:31pm

Thats a blow!  It happened once to me and burned out my induction hob which was working at the tlme but we luckily have insurance.  It might be a good idea to ask a registered electrician as they should know the answer.

DarioMartin

Posted: Fri Feb 16, 2024 7:32pm

DarioMartin

Legendary helpful member

Posts: 5377

6398 helpful points

Location: Vera

Joined: 16 Aug 2017

Posted: Fri Feb 16, 2024 7:32pm

Unless you have specifically requested Protecion de electrodomésticos de hogar in your electricity contract then chances are, no, not a chance of claiming.

I had similar happen to me in 2018, living at Valle Del Este.  We were renting and electricity company tried to claim that the Protecion de Electrofometicos didn’t cover us because according to them, it wasn’t their fault.  So Electricity company said home owner must claim on his insurance. But his insurance company said as fault occurred outside the unit and in the Urbanización common buildings, it was *there* problem.  The urbanizacion disclaimed all responsibility and said the electricity company must pay … and so it went for about two months, backwards and forwards, round and round.  Eventually the Landlord  bought us a new fridge, washing machine and microwave.

All the other electrical goodies plugged in (including a PC) were for my account.

Luckily I had NAS, modem and TV on a UPS, so it just detected over voltage and disconnected.

PC power supply and two laptop power packs were a bit expensive though.

TL;DR - chances are, no, you will not be able to claim from the electricity company

roland

Posted: Fri Feb 16, 2024 11:37pm

Posts: 29

15 helpful points

Location: Almería

Joined: 9 Jan 2024

Posted: Fri Feb 16, 2024 11:37pm

mikej wrote on Thu Feb 15, 2024 8:34pm:

First smoke came out of the dishwasher.

Then there was a bang and the microwave went off.

I put the power back on and checked the voltage it was 420V i..e double what it should be. Reported this to the company and nothing happened until late. This morning voltage is back to normal but we have dead dishwasher, TV, computer printer, microwave etc. 

Can we claim from the electricity company for the damage and if so how?

We dont have insurance.

Thanks 

Mike James

You can definitely claim for ruined electrical machines and any associated losses, and expect to be reimbursed although they may require you to accept a valuation by an assessor if the loss is considerable in their view. Visit their nearest office with a list and valuation of every item lost as a start point.

DarioMartin

Posted: Sat Feb 17, 2024 10:46am

DarioMartin

Legendary helpful member

Posts: 5377

6398 helpful points

Location: Vera

Joined: 16 Aug 2017

Posted: Sat Feb 17, 2024 10:46am

roland wrote on Fri Feb 16, 2024 11:37pm:

You can definitely claim for ruined electrical machines and any associated losses, and expect to be reimbursed although they may require you to accept a valuation by an assessor if the loss is considerable in their view. Visit their nearest office with a list and valuation of every item lost as a...

... start point.

Sorry to contradict, but unless your electricity contract specifically states that you have white good protection, they’ll turn you away.

Like I said, I went through similar in 2018 and I HAD white good protection and it was still a nause trying to get anything out of them.  They eventually wanted to offer 150€ for fridge, washing machine, dishwasher and microwave after two months of arguing and pointing fingers.

They wouldn’t even consider the loss of the PC PSU, or the two laptop power packs.

I will add as well, if you don’t speak Spanish, take a translator, because no matter how good their English is, if you try to claim, they’ll conveniently forget how to speak English.

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Airtaine

Posted: Sat Feb 17, 2024 5:52pm

Airtaine

Helpful member

Posts: 339

340 helpful points

Location: Mojacar

Joined: 27 Jun 2022

Posted: Sat Feb 17, 2024 5:52pm

one of theseQuestion Do you when was the wiring was done in your house?  

Your mainircuit board should have a Protectores de sobretensión to this prevent that from happening. 

It's also a good Ideas to keep some things, like Dario also suggests plugged into a surge protector

I keep have all of my computing gear and TV.s plugged into ones and only charge my phones thru them as well. 

There are even ones for phones top stop you from getting electrocuted on the unlikly event of a lighting strike hitting the phone lines while you on a landline.

But you main linbe of protection sgould be the Protectores de sobretensión have an electrican check your board.  

mikej

Posted: Sat Feb 17, 2024 6:33pm

mikej

Original Poster

Posts: 4

2 helpful points

Location: Vera Playa

Joined: 16 Jul 2021

Posted: Sat Feb 17, 2024 6:33pm

Looks like we just have to put up with it.

For the record, if we had taken out insurance we would have paid far more in premiums over the time than we could claim for this incident.

And yes we had UPS on all computer equipment but I was in the middle of a reorganization of the work room and had everything plugged in without UPS while I worked out which one to use with which device.

The biggest loss is the Skylink router - which works really well by the way.

Thanks 

mikej

mikej

Posted: Sat Feb 17, 2024 6:34pm

mikej

Original Poster

Posts: 4

2 helpful points

Location: Vera Playa

Joined: 16 Jul 2021

Posted: Sat Feb 17, 2024 6:34pm

Airtaine wrote on Sat Feb 17, 2024 5:52pm:

one of theseQuestion Do you when was the wiring was done in your house?  

Your mainircuit board should have a Protectores de sobretensión to this prevent that from happening. 

It's also a good Ideas to keep some things, like Dario also suggests plugged into a surge protector

I keep have all of my computing gear and TV.s plugged into ones and only charge my phones thru them as well. 

There are even ones for phones top stop you from getting electrocuted on the unlikly event of a lighting strike hitting the phone lines while you on a landline.

But you main linbe of protection sgould be the Protectores de sobretensión have an electrican check your board.  

Will look into this - thanks

mikej

mikej

Posted: Mon Feb 19, 2024 8:03pm

mikej

Original Poster

Posts: 4

2 helpful points

Location: Vera Playa

Joined: 16 Jul 2021

Posted: Mon Feb 19, 2024 8:03pm

Airtaine wrote on Sat Feb 17, 2024 5:52pm:

one of theseQuestion Do you when was the wiring was done in your house?  

Your mainircuit board should have a Protectores de sobretensión to this prevent that from happening. 

It's also a good Ideas to keep some things, like Dario also suggests plugged into a surge protector

I keep have all of my computing gear and TV.s plugged into ones and only charge my phones thru them as well. 

There are even ones for phones top stop you from getting electrocuted on the unlikly event of a lighting strike hitting the phone lines while you on a landline.

But you main linbe of protection sgould be the Protectores de sobretensión have an electrican check your board.  

I have now got a new RCD, over voltage etc protector installed - thanks for alterting me to the fact they exist!

mikej

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