Posted: Mon Mar 19, 2018 8:26pm
Yes, I agree Chevy' I had a similar experience with Wimax when I upgraded from 10 to 20mbps recently.
After a few days I lost download speed and it fell from average/ 19mbps to 6-8mbps.
Repeat occurrences the same thing happened. I actually cancelled, that made a difference. I now get an av of 17-19mbps, so at the present, okay.
Bear in mind if you sign up for contracts that do not fulfill their potential that you contract for, as long as you pay by Direct Debit, under Direct Debit rules either side only has to give one months notice to terminate that contract.
The Company's do not advertise this, they say you are locked into a 12/18/24 month contract.
Meaningless - if you pay by Direct Debit, as soon as you sign the Direct Debit their bank and your bank agree a one months notice and this agreement overrides that 'locked in contract'.
Do not be pressurized with threats if you try to cancel any contract paid for by Direct Debit they are meaningless. In fact depending on their attitude and particularly written threats they may even be breaking the law. I had such an incident when a well known local company could only provide me with 1 mbps or less instead of 10 mbps.
Things got very ugly femanding I pay the full contract price, until I returned their threat and threatened them with a criminal denuncia. ( advice from a good Lawyer) This Company learned very quickly the error of their ways.
I hope our friends on the forum learn this to protect themselves. Regards