Insurance - a POSITIVE review - Page 2

Gabi55 wrote on Sun Feb 18, 2024 8:43pm:

Do you have a link? Website? Priblem I can’t give them my Spanish ph nbr at the mo only my NZ one as I’m not in soain

Gabi55 wrote on Sun Feb 18, 2024 8:43pm:

Do you have a link? Website? Priblem I can’t give them my Spanish ph nbr at the mo only my NZ one as I’m not in soain

DarioMartin wrote on Sun Feb 18, 2024 9:10pm:

Here’s the website link (English site) which I think lists an overseas number as well - the first number listed is most certainly the dedicated English language helpline

https://www.lineadirecta.com/english-expats/

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There are certainly various contact emails there as well

DarioMartin wrote on Thu Feb 15, 2024 2:23pm:

Many people ask which insurance is right for them, their car etc.  as I am with Linea Directa, I always advise to try them - it helps they have a dedicated English helpline.

Now their prices are good and it’s easy to contract online - but naysayers have in the past sneered “yeah, well wait until you try to make a claim - they are a nightmare”...

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So at the end of January, whilst parked up at a friends private residence, I managed to reverse my car into their concrete fountain.  Don’t ask.  Yes, I was sober, no I hadn’t had a thing to drink, and no, of course I didn’t see it!!

Their prized concrete fountain, worth around 1.000€ lay in jigsaw puzzle sized pieces, my car had a smashed light and a hefty dent in the tailgate.

So. Insurance.  I have the Linea Directa app and I was able to file the claim via the app, and select a garage to take the car to.  Línea Directa rang me the next day to confirm some details and advise that if the garage did not have a courtesy car available, I could get one from them for up to 21 days, all included in my insurance.  They also told me that as I had paid full renewal price they were waiving the 240€ excess.

I took my car to Talleres y Gruas Azor in Vera, a Linea Directa approved garage.  They took pictures and said they would send this off to Linea Directa and advise me when they were able to proceed.  On Tuesday 13th February they called and said they had a courtesy car available, and I agreed to take it in Wednesday morning.  I dropped it off at about 09:30 Wednesday 14th, got the courtesy car and received a link that I could use to follow progress of repair.

THIS MORNING, Thursday 15th February, one day after dropping it off, I got a call.  Car was ready!!  So I went off, handed back courtesy car and drove away in my now repaired car … no nonsense, no fuss, no drama, no payment at all, and the car looked like new again.

My friend sent a quote for damage to fountain to Linea Directa using my reference number, and they are covering that as well!!

SO, in short, a very positive experience with Spanish Insurance, very very simple to arrange, and completely free of any of the bureaucracy, drama, angst or delays one normally associates with getting anything done here.

So if anybody is looking for insurance … I can certainly recommend Linea Directa!!

Gabi55 wrote on Sun Feb 18, 2024 8:34pm:

Hello. Thanks for this info. I am currently looking for new car insurance quotes. Left Europe late 2022 (for extensive travel, live in NZ) but coming back to spain in May and want to reinsure my car (hadn’t extended insurance knowing I’d be away for long period). How can I contact Línea Dire...

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...cta in Mojacar or nearby (my apartment is in Palomares). I used to be with Liberty Seguros which was handled by a broker in Palma de Mallorca but I prefer someone local. Would highly appreciate contact details. Found them online but seems based in the US and never replied.  Many thanks in advance. 
Gabi