Hi everyone
I really need your help finding out what to do:
My husband and I have been in Spain (legally) for six months. My husband has received his residency after 3 months. Mine hasn’t arrived yet as there was a problem with documentation so I have now been waiting for 15 weeks t his time. Ok I know I have to be extra patient.
My questions is : how on Earth can we get in touch with INSS if they do not let you go there in person (Huercal Overa) and also the telephone number they give us only tell us to go online.
We have been trying online for 3 months! Nearly every day. A few weeks ago we finally got an telephone appointment with INSS for my husband ask about how to register his S1 with Health Care, assistência sanitária, which we are by law entitled to (having the S1 form and ALL the legal requirements and necessary documents)
So, we were excited when finally got the telephone appointment and waited patiently for the call- I say “we” even though it was for my husband because I speak Spanish and would be helping during the call if needed.
Waited and waited and waited!!! No call!! A automatic call one hour later even asked how we “rated” the service!
After this disappointment and frustrating day, we have been trying like crazy to call , go online or asking people what on Earth we need to do now. Every time we consult online , it takes us round in circles with conflicting information and we are getting nothing!!
A gestor would charge 100€ saying they can do (I.e. register my husband in the INSS)
I find this absolutely disgraceful that the “gestor” can do but we, the citizens cannot get through the system! We are entitled BY LAW to medical cover (retired in U.K., having bought a property here outright, having produced everything to the lawyers for the residency’s document)
It’s not even the money in itself that angers us, It’s the lack of information and clarity to something we are totally entitled to. We have been waiting so patiently for my residency and now there is another worry: how can we be called for Covid vaccine? We are not in the system even though we are legal residents!
Can someone give us any idea of what to do to get INSS to speak to us?
I appreciate any information!!