Posted: Tue Nov 14, 2023 12:25pm
Hi Lish
Yes, we made the permanent move out here back in 2021 and after much deliberation we decided to fly our 3 dogs out. We used LadyHaye Pet Travel Services based in the UK and the service was amazing from start to end. They have consistent 5-star reviews on TrustPilot and hence why we decided to use them.
Their job is transporting pets all around the world as far as Australia and Canada etc etc. They do this day-in & day-out and therefore they know their stuff. Trust me when it came to the paperwork, they ran rings around our local vet who thought he knew best but as it transpired, had I not listened to LadyHaye, there would have been a real danger of the dogs not being accepted by customs in Spain. I had 100% confidence in them throughout.
We lived in the north of England and originally it looked as though there may be an option to fly from Manchester with TUI but this was post-covid era and TUI ultimately couldn't commit to its schedule so we ended up going British Airways from Heathrow to Malaga. LadyHaye do offer a home pick-up service but I had specified that I wanted to be on the same flight as the dogs so we all drove down to Heathrow together.
LadyHaye had already sent me the transport crates a couple of weeks before so we were able to get the dogs used to being in them which was great. I met their rep at the Heathrow Cargo terminal and because of their diligence in doing all of the paperwork up front, the handover was straight forward (apart from the emosh bit...say no more). I then went to the main terminal and checked myself in and got on the flight whereby naturally I had a word with the cabin crew to tell them I had precious cargo on board. The message came back from the Captain that he was aware of his special guests and that he would be keeping an eye on things throughout (on BA there is a specialist hold area for animals that has CCTV). The flight was great and then at Malaga it was a quick nip around to the cargo agents (again LadyHaye had already arranged this and provided full details & instructions) who then escorted us through to Customs...and after signing what seemed like a million forms (prob about 10 realistically but when you're desperate to be reunited it seems like ages) we were taken through to a holding area where there were our 3 boys were just snoozing in their crates. But of course then that was the best reunion ever. Then a 3 hour drive then up from Malaga to Mojácar and the rest is history. They were absolutely fine and are now living their best lives out here.
I know it's a difficult decision and there will be lots of opinions etc but I can offer you our experience. A couple of years ago it was approx £1600 in total for the 3 (they're Bichons so small etc) but naturally it all depends on airline, crate size, time of year etc etc
If flying is still an option for you then I would wholeheartedly recommend giving them a call...ask to speak to Bex....what Bex doesn't know about the whole process of animal air transport and reuniting families and giving reassurance basically is not worth knowing. You'll see her name constantly appear in the reviews.
Hope that helps
Rich