bad service - Page 2

hMany thanksTony,  surely there must be a case to get some money back from Next, its daylight robbery.  I have to say the staff have been very good and polite, they must have lots of complaints.  I don’t hold out much hope of fibre getting to Cortijo Grande, still you never know!  Regards Brian.  (I suppose I will have to learn to read and buy a book). 

Yes, I'm as disgusted with NEXT as you are!

I' I was going to make a joke about NEXT ...that NEXT is NEXT to worst - BUT THEY ARE THE WORST! 

I moved to Turre, two or three months ago and NEXT told me that they had a special relationship with Plusnet - who'd be installing fibre optic internet soon - then once I was with NEXT - I asked Plusnet what this relationship entailed and they denied any connection with NEXT - in terms that were not complimentary...!

My experience with NEXT in Turre, over the last couple of months, has been awful - constant freezing and buffering with the audio broken up for most of the time, I've hardly managed to watch a complete program. And when they were installing NEXT, I showed their technician a bag full of routers that I'd accumulated. But he said they had to use there own - then on one of my many visits to their office to complain about their terrible service, I brought up about my bag full of working routers - and they girl said that the technician should have accepted mine & saved me $50....so another NEXT ripoff - and by the way, Plusnet called me last week to say they'd be installing fibre optic internet in my apartment next week - so I'm expecting and hoping they do it this week - so I can expect to be able to watch an entire tv program right through - without having to give up - as is normally the case.

I get my UK tv via a MAG250 box.  I also have an Amazon Firestick - but it simply won't work with the NEXT connection...I've taken it back twice to where I got it in the Parque Comercial - and it's working fine...

Anyone got any advice on sources for UK & USA tv - as I said, I've got a MAG Box 250 - and I mostly watch documentaries so my favourite channel is PBS...

Struan Robertson

Hi, I'm waiting for+Net to come back to me, they have acknowledged my enquiry but during this lockdown haven't been able to install. I hope you get your installation ok but please keep us all informed of progress and performance. Best of luck.

Tony.

Agreed! Ended the Next subscription in Turre after 6 months. Found the using Hotspot on my (unlimited data ) phone on 4G was far superior! And cheaper!

If you are looking for an IPTV service don’t touch  a crowd called GSF Communications in Mojacar. I paid them in advance and from Day 1 I received no service and made several visits to the office with no result . The owner is a surly , rude man who, rather than sort the problem, resorted to aggression and abuse that necessitated a complaint to the Guardia Civil. Can’t say more as it is under investigation. But do yourself a big favor and go elsewhere. 

Thanks Cap’, what a mess the internet in, I really don't know who to approach.  B

Must admit Next service seems to have improved, not getting the 10mb I'm paying for but have not experienced buffering like I was having a few weeks ago. When Plus Net finally gets going in Turre they will be cheaper than Next for a lot better internet speed. Wether Next reduces it's prices to compete we'll have to wait and see. A hell of a lot of people I'm speaking to in town are waiting for Plus Net as well. Just trust they will be as good as expected.

Where are you situated? 

When I moved to Turre at the beginning of February, I signed up with NEXT as I was led to believe that NEXT had a special relationship with Plusnet!

They don’t and now think that NEXT are the worst internet suppliers I’ve had - and I’ve had a few truly awful ones...

But things can only get better as I expect I’ll be with Plusnet soon...

Struan 

You are welcome, just relating facts as I experienced them in the hope that I save someone else being ripped off. 

There are several providers all much of a muchness. Have good internet connection, I have used WiMAX but have booked plusnet  fiber optic as soon as they are on my street in Turre.