Issues with a well known Supplier

Hi,

    I ordered a Wood Burner from Brico Depot. Well it arrived a week late and damaged and a part missing. Upon further inspection, its not even the right unit, different manufacturer and lower efficiency, It arrived late on the last day before I returned to the UK. So its sat in the house as the delivery chaps shot off before I got to look over it and the "Shop" do not seem to be interested in responding to my issues. Had it been delivered the week earlier as promised the issue may have been sorted while still in Spain. I can imagine this maybe allowed to slip off their radar and I'll be stuck with the thing. I appreciate this may just be abit of a whinge, but every other Supplier Ganja Wizard & IKEA etc have been great, but this lot, Hmmm. So I have now tried contacting Kingfisher the parent Co. Lets see how that goes !