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Excessive water bill

Posted: Thu Oct 29, 2020 2:35pm
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Location: Mojacar

Joined: 23 Dec 2019

We recently spent 10 days in our villa at the start of September. We do not have a pool.

Our 'normal' water bill for two months is around 40 euros including standing charge of 21 euros.

We've been presented with a bill of 300 euros, water usage of 85 cubic metres!!  The money has been debited from the bank.

The water was only switched on for the 10 days we were there, as we switch it off at the main when not there. 

A leak you would presume, as we did, we have had a plumber inspect the site and cannot find a leak. 

Has anyone else experienced this type of problem. It's really frustrating as the water company refuse to accept anything other than pay up!

Posted: Thu Oct 29, 2020 4:44pm

Alicia 11

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Location: Mojacar

Joined: 30 Sep 2019

Posted: Thu Oct 29, 2020 4:44pm

have you read the meter yourselves? can you compare the useage for the ten days to a previous period of the same time?  when the meter is off is it still turning?  leaks can be minute but soon use the water. we had two stop cocks on our villa one in the villa wall and one on the outside wall and a leak between the two ,when we thought we had turned it off, caused a bill of 300 euros when we were away for 6 weeks.  luckily we were covered by our insurance for water leakage.

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