D&D Property Car / Villa Separate
My family have just returned home from staying in Villa Separate in Mojacar, rented through D&D Property Care, Rentals & Sales, and I thought I would share with you our extraordinarily terrible experiences in this property. I brought family to Mojacar for our wedding celebrations, and to spend time together. We saved hard and spent over €3000 on the Villa only to find, what should have been a wonderful experience, full joyous memories tainted by countless problems.
After raising complaints with D&D Property Care, Rentals & Sales in Mojacar, I was simply dismissed, in fact I was accused of breaking the terms of my Holiday Letting Contract, which was quite perplexing, as we never received or signed a contract despite it be required in Spanish Law. Anyway, here is a substantial list of the problems we were forced to endure in our week.
Downstairs apartment.
- Broken fridge freezer, no ice, and a hot fridge.
- Broken and leaking sink with stagnant water below
- Unusable kitchen oven and hob, constant power trips.
- Air conditioning tripping electric supply
- Dirty and mouldy showers downstairs
Upstairs apartment
- Mouldy smelly hot tub even after I purchased my own chlorine tablets
- Open live electrical fittings in bedroom
- Missing lampshades in bedroom
- Air conditioners, lights, appliances tripping electrics for whole property
- Dishwasher not installed correctly, so fell out of base unit every time it was opened. This was a very heavy piece of equipment when loaded and quite dangerous.
- Could not lock the patio doors onto balcony.
- Mouldy growing around bath and bathroom window.
- Black mould coming out of the whirlpool bath fittings when using shower.
- Whirlpool bath not working.
General faults
- Insufficient keys (only one set) for 10 people, forced leave property unsecured
- No welcome / information pack available. (In fact I am still waiting for someone to ask where the keys have been left upon our departure)
- Insufficient seating / for 10 people to eat meals together (whole point of holiday, being together)
- Dirty (very cloudy) and damaged (missing tiles on steps, with very sharp edges leading to cut feet in swimming pool.
- Trying to cook meals was extremely difficult and challenging, while be forced to manage the electric supply.
- I was forced to reset the outside master breaker trip switch 3 to 4 times a day, and finally used a broom to forcibly stop the trip switch from cutting off the supplies. Clearly this property is under powered. When you book a villa for 10 people all 10 should be able to use the advertised facilities, and not spend each day sharing, or deciding who can and cannot use what electrical supply!
- TV upstairs completely unusable as no English channels availability, and only pirated/illegal TV channels available downstairs. (local authorities informed)
Mojacar is a beautiful town, but renting your holiday home through D&D Property Care, Rentals & Sales should be avoided if you want to relax in safe surroundings, with fully working facilities, and your holiday letting complies with Spanish rental law.
I am very happy to discuss my experiences with anybody planning to stay in this Villa or use D&D Property Care, Rentals & Sales, Mojacar.