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Hola everyone
We are currently with GTIBERIA for our television service.
We are having problems contacting them to disconnect our service when we are not there.
We have Whatsapped them , rang them and emailed them on [email protected] no reply
to all and still paying!!!
Any help would be much appreciated.
Many thanks
Rubylily wrote on Tue Apr 30, 2024 1:10pm:
Hola everyone
We are currently with GTIBERIA for our television service.
Read more...
We are having problems contacting them to disconnect our service when we are not there.
We have Whatsapped them , rang them and emailed them on [email protected] no reply
to all and still paying!!!
Any help would be much appreciated.
Many thanks
Cancel your direct debit. Job done.
Darrin69 wrote on Tue Apr 30, 2024 9:36pm:
Cancel your direct debit. Job done.
Might have to Darrin 😱tks
Posted: Sat May 4, 2024 2:19pm
Rubylily wrote on Tue Apr 30, 2024 1:10pm:
Hola everyone
We are currently with GTIBERIA for our television service.
Read more...
We are having problems contacting them to disconnect our service when we are not there.
We have Whatsapped them , rang them and emailed them on [email protected] no reply
to all and still paying!!!
Any help would be much appreciated.
Many thanks
Hi Rubylily
Sorry to hear you're also having this problem. We have had exactly the same, although I did eventually get a reply from that email address you mentioned. They said my emails had been going into SPAM which they hadn't been checking!
They also said - "The best way to contact us is via Whatsapp 698907952 and we will call you or inform you via Whatsapp. " but that doesn't get any response as you say.
Their website did say to activate or reactivate their tv service - should be between 01 - 05 of month, but I can't find that on the site right now.
Although I asked by email to deactivate last Oct, the monthly debits still kept coming into our bank account. I did finally get them to stop that & they said they would give me a refund - but still waiting. So if you send an email telling them to cease service, then watch out for any debits that don't stop. Probably good idea to ask bank to reverse the charge before they add up each month.
Can't understand what it is with this company - they obviously don't want our business!
If anyone has any alternative (good) sources for UKTV in Spain, please let us know
Thanks
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Posted: Sun May 5, 2024 2:06pm
We are with GTIberia as well. We had tried others in the past but have always found we have had problems.
I don’t know how much your paying monthly but we decided that for what it costs and the possible problems of being reconnected when you come back and the headache that that can be it’s better just to let it run continuously.
So so far every time we’ve come back over the last year or so I’ve just turned the MAG box back on and there it is!
Rex780 wrote on Sun May 5, 2024 2:06pm:
We are with GTIberia as well. We had tried others in the past but have always found we have had problems.
I don’t know how much your paying monthly but we decided that for what it costs and the possible problems of being reconnected when you come back and the headache that that can be it’s better just to let it run continuously.
...Read more...
...
So so far every time we’ve come back over the last year or so I’ve just turned the MAG box back on and there it is!
Hi Rex
Well maybe ya🤔 nxt time perhaps they finally responded n switched us off👏👏so much hassle tho😱
ekim33 wrote on Sat May 4, 2024 2:19pm:
Hi Rubylily
Sorry to hear you're also having this problem. We have had exactly the same, although I did eventually get a reply from that email address you mentioned. They said my emails had been going into SPAM which they hadn't been checking!
Read more...
They also said - "The best way to contact us is via Whatsapp 698907952 and we will call you or inform you via Whatsapp. " but that doesn't get any response as you say.
Their website did say to activate or reactivate their tv service - should be between 01 - 05 of month, but I can't find that on the site right now.
Although I asked by email to deactivate last Oct, the monthly debits still kept coming into our bank account. I did finally get them to stop that & they said they would give me a refund - but still waiting. So if you send an email telling them to cease service, then watch out for any debits that don't stop. Probably good idea to ask bank to reverse the charge before they add up each month.
Can't understand what it is with this company - they obviously don't want our business!
If anyone has any alternative (good) sources for UKTV in Spain, please let us know
Thanks
Hi Ekim
Well we finally got a response n they switched us off but the hassle of it 😱nuts...!!so if anyone has an alternative please let us know🙏
Many thanks
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