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Problem with TV provider holiday package

Posted: Mon Sep 11, 2023 7:06pm
chat_bubble15 repliesadd_alert6 members subscribed

Posts: 7

Location: Mojacar

Joined: 16 Jun 2023

Hi, we had an excellent holiday TV service with Next. This was then changed to GTI. We have had nothing but problems since the change over. After 2 months finally got TV turned on to have no sound. Was advised this would be escalated to a technician...that was back in July!! No answer to emails, WhatsApp etc. Now they have stopped charge from my bank! 

Anyone manage to communicate with GTI?

Can anyone recommend alternative holiday TV package please?

Tricia

Posted: Mon Sep 11, 2023 7:40pm

Posts: 2

star2 helpful points

Location: Vera

Joined: 2 May 2021

Posted: Mon Sep 11, 2023 7:40pm

Hi, 

I run HighburyTV, you can do month to month, send me a message +34 711 031 320

Hope to hear from you soon

John 

Posted: Sun Sep 17, 2023 11:57am

Posts: 23

star2 helpful points

Location: Vera Playa

Joined: 22 Sep 2022

Posted: Sun Sep 17, 2023 11:57am

Hello 

we’ve been with them since November and not had any problems so far. When I’ve phoned them always got through. I’ve posted the link below to the website which has the contact number. Hope you get it sorted asap. Regards Rex

Posted: Mon Sep 18, 2023 11:29pm

Dunne52

Original Poster

Posts: 7

Location: Mojacar

Joined: 16 Jun 2023

Posted: Mon Sep 18, 2023 11:29pm

Rex780 wrote on Sun Sep 17, 2023 11:57am:

Hello 

we’ve been with them since November and not had any problems so far. When I’ve phoned them always got through. I’ve posted the link below to the website which has the contact number. Hope you get it sorted asap. Regards Rex

Hi Rex, thanks for your reply. Could you please resend link as I cannot see it! At least I can review and make sure I have the correct information. Tricia

Posted: Sat Sep 30, 2023 4:02pm

Posts: 97

star9 helpful points

Location: Antas

Joined: 18 May 2023

Posted: Sat Sep 30, 2023 4:02pm

Dunne52 wrote on Mon Sep 18, 2023 11:29pm:

Hi Rex, thanks for your reply. Could you please resend link as I cannot see it! At least I can review and make sure I have the correct information. Tricia

I also could do with that link please. I have had no TV since Monday. I bought a new TV box from them because my Next box had stopped working. We managed to get the new box connected and running fine until last Monday 26th September when a message appeared on the screen saying please contact your provider to register device. Well I've emailed them several times and had no reply. I've asked my translator to ring them but no answer so far. I can't find a GTI website to register the new TV box and I am at my wit's end. Please help if you can.

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Posted: Sat Sep 30, 2023 5:23pm

Posts: 23

star2 helpful points

Location: Vera Playa

Joined: 22 Sep 2022

Posted: Sat Sep 30, 2023 5:23pm

Dunne52 wrote on Mon Sep 18, 2023 11:29pm:

Hi Rex, thanks for your reply. Could you please resend link as I cannot see it! At least I can review and make sure I have the correct information. Tricia

https://gtiberia.com/contract-our-service/

This is the link. Although it says €12.90 per month we are paying €6.00. So it’s probably worth ringing them saying that’s what you want.

Regards


Rex

Posted: Sat Sep 30, 2023 5:24pm

Posts: 23

star2 helpful points

Location: Vera Playa

Joined: 22 Sep 2022

Posted: Sat Sep 30, 2023 5:24pm

cactus wrote on Sat Sep 30, 2023 4:02pm:

I also could do with that link please. I have had no TV since Monday. I bought a new TV box from them because my Next box had stopped working. We managed to get the new box connected and running fine until last Monday 26th September when a message appeared on the screen saying please contact your...

 

Read more...

... provider to register device. Well I've emailed them several times and had no reply. I've asked my translator to ring them but no answer so far. I can't find a GTI website to register the new TV box and I am at my wit's end. Please help if you can.

https://gtiberia.com/contract-our-service/

This is the link. Although it says €12.90 per month we are paying €6.00. So it’s probably worth ringing them saying that’s what you want.

Regards


Rex

Posted: Sat Sep 30, 2023 5:37pm

Posts: 97

star9 helpful points

Location: Antas

Joined: 18 May 2023

Posted: Sat Sep 30, 2023 5:37pm

Rex780 wrote on Sat Sep 30, 2023 5:23pm:

https://gtiberia.com/contract-our-service/

This is the link. Although it says €12.90 per month we are paying €6.00. So it’s probably worth ringing them saying that’s what you want.

 

Read more...

Regards


Rex

Thank you so much Rex

Posted: Sat Sep 30, 2023 7:41pm

Posts: 23

star2 helpful points

Location: Vera Playa

Joined: 22 Sep 2022

Posted: Sat Sep 30, 2023 7:41pm

cactus wrote on Sat Sep 30, 2023 5:37pm:

Thank you so much Rex

You’re welcome, hope you get something sorted soon. 🤞🏼

Posted: Fri Oct 6, 2023 3:10pm

Whoopydo

Helpful member

Posts: 170

star117 helpful points

Location: Vera Playa

Joined: 13 Mar 2018

Posted: Fri Oct 6, 2023 3:10pm

We currently have a problem with GTI. The tv worked fine in April/May. Now 2 days in and it still is showing a 'problem with our subscription'. 3 calls to date. Still waiting. Their set up appears dire.

I do have a WhatsApp number for their technical people. It's 623018481. I'm currently getting a reply roughly every 20 mins. So far, they say they can't see screen shots though I was told to send one. Now sorting out ID. 

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