Train: Pulpi to Aguilas
Does anyone know if the trains from Pulpi to Aguilas are wheelchair accessible?
Thank you
Does anyone know if the trains from Pulpi to Aguilas are wheelchair accessible?
Thank you
Posted: Thu Oct 3, 2019 7:32am
Helpful member
Hi,
Not sure as the platforms can be lower height, the link below is the official RENFE service guide and there is a virtual assistant in English
http://www.renfe.com/EN/viajeros/atendo/servicio_atendo.html
The following is an extract from the guide
Wheelchair users
Wheelchairs may not exceed the following dimensions: width 700 mm, depth 1300 mm, height 1400 mm. (Royal Decree 1544/2007).
If you are travelling in a conventional seat, your wheelchair must fold up for transport.
If you are using other special mobility devices, please ask the Atendo Central Office about the possibility of taking them on the train.
Onboard servicesThe films shown onboard are subtitled.
Onboard staff is available to provide any help passengers may need. Throughout the journey, they will make sure you're comfortable and monitor your needs.
Travelling with a companionIn cases in which the passenger needs special assistance to communicate, eat, drink or use the washroom, a travel companion will be required.
In cases in which the passenger is unable to understand safety-related instructions given by the crew, the presence of a companion during the journey will be required.
Atendo Central OfficeThis is the office for specialised and personalised attention to persons with disabilities or reduced mobility travelling by train. It is available to customers and has adapted telephone and telematic devices, induction loops and leaflets in accessible formats to provide accessible communication. It also has an accessible computer station.
If you wish to travel in a group, contact the Atendo Central Office so they can help you organize your journey.
The Atendo Central Office is located at the Madrid Atocha Suburban Trains station and is open to the public between 06:00 and 12:00 midnight.
In special situations, this office provides customers with information and arranges their journey in the most suitable manner possible.
Likewise, if you would like to travel to a destination not listed in this guide, contact us and we will study your case and, depending on the accessibility of the trains and facilities, provide a travel alternative. We will do everything possible to organise your journey in complete safety, comfort and a guarantee of service.
Posted: Thu Oct 3, 2019 7:43am
Thank you
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