Medical Centre

Posted: Fri Mar 27, 2020 12:31pm

9 replies253 views5 members subscribed

Jenni

Super helpful member

Posts: 1293

1002 helpful points

Location: Oria

Joined: 14 Dec 2017

Good morning All,

I hope you are all safe and well.

I am posting this to give you the 'heads up'.

I am diabetic and this week I have developed a kidney infection which needs antibiotics to clear. Now there are no translators allowed into medical centres or hospitals at the moment but they can translate over the phone. So I arranged this with my translator and off I went to ORIA Medical centre, with my mask and gloves and a written translation, there was no one there except the woman doctor and a nurse. I laid the translation on the desk for the doctor to read, she read it threw her arms in the air and said something in Spanish which I didn;t understand, so she started to shout, I then got my phone out and indicate I would ring the translator, this sent her into panic mode, she pointed at the door shouting at me to get out. (even with my limited Spanish I could understand this) so I left. Came home my husband who does speak moderate Spanish went up there to have it out with her, but was met with by the nurse who tested the sample, yes I did have an infection, she went into see the doctor got the prescription for me. Now I have 2 points firstly, if she isn't going to treat patients why is she there, and secondly did she really have to be that rude and aggressive. Stay safe Jenni

Reply
View 9 replies

Posted: Fri Mar 27, 2020 12:57pm

Crancrank

Helpful member

Posts: 549

363 helpful points

Location: Mojacar

Joined: 8 Feb 2018

Posted: Fri Mar 27, 2020 12:57pm

Hi, so sorry to hear of your bad experience.

On the upside I have just returned from taking my other half to our doctors in Mojacar where we had a completely opposite experience to yours. Our doctor and his reception staff could not have been more helpful, caring and polite.

CC

Reply

Posted: Fri Mar 27, 2020 1:10pm

ednab

Helpful member

Posts: 330

178 helpful points

Location: Oria

Joined: 27 Mar 2017

Posted: Fri Mar 27, 2020 1:10pm

There is a complaint system in place, Jenny the translator should be able to help you with info on this. It is difficult at the moment because of the virus but I think you should complain. Don Pedro is lovely as you would not of been treated badly from him. I have only been treated really well at the medical centre so I am sorry you had such a bad experience. If you need to go again take a translator with you because the lady doctor will treat you differently. Ask Jenny to find out the doctors name for you complaint. Keep in touch.

Reply

Posted: Fri Mar 27, 2020 1:59pm

Jen jen

Helpful member

Posts: 372

248 helpful points

Location: Albox

Joined: 29 May 2019

Posted: Fri Mar 27, 2020 1:59pm

Hello,I'm Jenni the translator.

Happy to help where I can,I've been making phone calls to various doctors over the last week or so.

So far all the docs I've spoken to have been very helpful.

Stay safe everyone

JJ

Reply

Posted: Fri Mar 27, 2020 2:02pm

Jenni

Original Poster

Super helpful member

Posts: 1293

1002 helpful points

Location: Oria

Joined: 14 Dec 2017

Posted: Fri Mar 27, 2020 2:02pm

ednab wrote on Fri Mar 27, 2020 1:10pm:
There is a complaint system in place, Jenny the translator should be able to help you with info on this. It is difficult at the moment because of the virus but I think you should complain. Don Pedro is lovely as you would not of been treated badly from him. I have only been trea...

Read more...

...ted really well at the medical centre so I am sorry you had such a bad experience. If you need to go again take a translator with you because the lady doctor will treat you differently. Ask Jenny to find out the doctors name for you complaint. Keep in touch.

Hi ,

I know the doctors name its Irene, but I think you are missing the point, we aren't allowed to take a translator with us at the moment, and Irene wont deal with a translator over the phone, and we aren't allowed to see Don Pedro as we aren't registered with him. I will speak to Jenny about a complaint, but like you say difficult to do anything at the moment . thanks for the advise.

Kind Regards Jenni

Reply

Posted: Fri Mar 27, 2020 2:31pm

Jenni

Original Poster

Super helpful member

Posts: 1293

1002 helpful points

Location: Oria

Joined: 14 Dec 2017

Posted: Fri Mar 27, 2020 2:31pm

Jen jen wrote on Fri Mar 27, 2020 1:59pm:
Hello,I'm Jenni the translator.
Happy to help where I can,I've been making phone calls to various doctors over the last week or so.

Read more...

So far all the docs I've spoken to have been very helpful.
Stay safe everyone
JJ

Hi Jenni,

I think we have met, you husband did some fencing for us. Anyway thanks for your help, I think most doctors are helpful it is just this one, she has been complained about before, by other people, I will go thru the complaint system, and see where I get. Can you pm me with you number please.

Many thanks jenni

Reply

Posted: Tue Sep 22, 2020 5:22pm

ednab

Helpful member

Posts: 330

178 helpful points

Location: Oria

Joined: 27 Mar 2017

Posted: Tue Sep 22, 2020 5:22pm

Report her but also ask to see the mayor as this is your second problem with the lady doctor.

Reply

Posted: Wed Sep 23, 2020 1:50pm

CarolAnn

Posts: 38

17 helpful points

Location: Almería

Joined: 30 May 2020

Posted: Wed Sep 23, 2020 1:50pm

I am surprised you got to see a dictor. Here in Almería they will only talk to you on the phone after you have made an appointment online for receiving their call.