Update-Iberdrola introducing a new way to make even more money

I’m with Iberdrola - have two contracts with them - I haven’t received that email, nor a message in my message centre in the app …

Ah interesting 

Do you have the app installed on you phone? 

Yes - definitely, I use it all the time.  On one contract I have the “Choose 8 hours” plan and I can adjust the chosen 8 hours from the app, so yes I am always using it

Ah to may get a charge. Have you anything in your spam folder?

Nope, I've whitelisted Iberdrola - but everything they send by email they also put in the Buzón de Notificaciones on the app, and there is nothing there - only my invoices etc.

Hi DArio

It seems that the app has some services that you can opt into to control a numeber of things and is optional got this info-

We remind you that, during these months (and until April 15), you are enjoying additional features in your Iberdrola Customers App that allow you to have a breakdown of your consumption by appliance, receive notifications to save on your bill and access monthly reports of the evolution of your consumption.

We now offer you a new service, the Iberdrola Smart Assistant, which will enable you to continue with these additional functionalities in your Iberdrola Clients App and also enjoy a Breakdown Repair Service for your kitchen appliances. Contract the Iberdrola Smart Assistant for €0.99 + VAT per month, with 4 free months of service (from contracting).

Aha!! Interesting.  I have Smart Assistant enabled ...I have just checked my bill and see I pay 1,11€ for Asistente Digital and 6,71€ for Proteccion Eléctrica del Hogar, but get a 0,56c rebate each month for Assistente Digital and 0,55c rebate for "Crg. Nr. tope precio del gas"

That would explain lack of email or notification - I have had it enabled for a couple of years.

Ho Ho 

A lesson to everyone for checking your bills? 

I’ll happily pay it - 28 February 2018, something failed and shorted in the Endesa box outside the apartment block we were in then and we got 380 v straight into the house.  Took out washing machine, Telly, refrigerator, dishwasher etc.  the Protección eléctrica del hogar covered us for new Telly and other electrical equipment belonging to us that got zapped.  (Took 4 weeks to get new kitchen appliances because as normal everyone blamed everyone else Endesa said Urbanización was liable, urbanización said individual homeowners insurance was liable, our landlords insurance company said Endesa was liable and round and round it went - but Iberdrola paid us quickly)