Ryanair and refunds

Posted: Mon Aug 24, 2020 2:43pm

14 replies782 views8 members subscribed

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Fresh

Helpful member

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Location: Mojacar

Joined: 28 Apr 2018

I think I have finally negotiated the labyrinthine and Kafka-esque system by which to get a refund from Ryanair. Ignore the online forms, and especially ignore the 'ChatBot' which is particularly useless.

Send a complaint email to '[email protected]'.

An automated reply (I got mine within seconds). This includes: "To online chat with an agent click here" (the word 'here' is in blue, which means it is a hyperlink).

The link connects one to a person via a chat window. The standard of English is a bit grim (there were a couple of replies, of which I was not certain what the person meant) but I am assured that my 'voucher' email (which includes a button to click to request a refund) is on its way.

Still, BA are refusing refunds to anyone that may have clicked a link for a voucher, whereas at least Ryanair are (belatedly) offering either/or.

I hope this helps someone get through.

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Posted: Mon Aug 24, 2020 6:52pm

David1963

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Posted: Mon Aug 24, 2020 6:52pm

Had exactly the same problems. Having said that i did request vouchers from Ryanair. But........BA. I am almost certain i requested a refund. I was given vouchers instead. Three times i complained and eventually was told by BA that i had to PROVE i had requested a refund and if i felt so inclined to report them . Pointless. Now stuck with vouchers.

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Posted: Mon Aug 24, 2020 8:17pm

rt21

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Posted: Mon Aug 24, 2020 8:17pm

It has certainly been a long winded and difficult process getting airlines to make refunds

Todate we have received refunds from Ryanair for our flights that were cancelled in March and I have received a refund for my flights that were cancelled in May. The only outstanding refund is now for my wife's cancelled flight in May. I shall give them another 2 weeks before chasing them up again.

Richard

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Posted: Tue Aug 25, 2020 8:50am

Pam5rick

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Posted: Tue Aug 25, 2020 8:50am

Suffered the same problems with a Ryanair with three flights cancelled since March, after many attempts to get a refund , finally contacted my bank and used Chargeback. After filling in online form the money came back shortly later.

Posted: Tue Aug 25, 2020 10:07am

Dec2970

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Location: San Juan De Los Terreros

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Posted: Tue Aug 25, 2020 10:07am

Hi,

Just tried to contact Ryanair via your method (A.M 25/08/20) but it appears they have closed that avenue of contact as I haven’t had an email as yet with the hyperlink on or any email ,not even the generic garbage that they usually send.

AnyOne have any ideas on how long you get to claim a chargeback via the bank? Is there a time limit? My flights were for the end of April.TIA

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Posted: Tue Aug 25, 2020 4:51pm

Pam5rick

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Posted: Tue Aug 25, 2020 4:51pm

Dec2970 wrote on Tue Aug 25, 2020 10:07am:
Hi,
Just tried to contact Ryanair via your method (A.M 25/08/20) but it appears they have closed that avenue of contact as I haven’t had an email as yet with the hyperlink on or any email ,not even the generic garbage that they usually send.

Read more...

AnyOne have any ideas on how long you get to claim a chargeback via the bank? Is there a time limit? My flights were for the end of April.TIA

My flights were in March and I eventually contacted my bank in July , the money dropped into my account after about 2 weeks . I believe you should have been refunded after a couple of weeks ,so don’t think there is a time limit.

Posted: Wed Aug 26, 2020 11:06am

Dec2970

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Location: San Juan De Los Terreros

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Posted: Wed Aug 26, 2020 11:06am

Pam5rick wrote on Tue Aug 25, 2020 4:51pm:
My flights were in March and I eventually contacted my bank in July , the money dropped into my account after about 2 weeks . I believe you should have been refunded after a couple of weeks ,so don’t think there is a time limit.

Thank you for the info.

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Posted: Wed Aug 26, 2020 11:28pm

Julie n

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Posted: Wed Aug 26, 2020 11:28pm

My flight was going as scheduled couldn’t go because of quarantine emailed Ryanair but got no r

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Posted: Sat Aug 29, 2020 12:25am

patricia62

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Posted: Sat Aug 29, 2020 12:25am

I got my refund after jumping through many technical hoops!

Only took since March 17th till yesterday.

Never f!y with Ryan air again

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Posted: Sat Aug 29, 2020 8:29am

Julie n

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Location: Cuevas de Almanzora

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Posted: Sat Aug 29, 2020 8:29am

patricia62 wrote on Sat Aug 29, 2020 12:25am:
I got my refund after jumping through many technical hoops!
Only took since March 17th till yesterday.

Read more...

Never f!y with Ryan air again

They didn’t cancel flight hopefully they will refund but got a funny feeling they won’t. They cancelled June’s got a voucher to change for next year. Supposed to be going in October probably lose money for that as well so not happy. We said we wasn’t going to fly with them again x