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POPULOOS - what a disaster

Posted: Fri Jun 14, 2024 11:52am
2 replies4 members subscribed
Juliet100

Posts: 30

1 helpful points

Location: Sorbas

Joined: 22 Dec 2017

Has anyone else experienced the appalling customer service of POPULOOS? I was really happy with the service of Next who were taken over by POPULOOS - but although they have charged me for full broadband when I have not been there ( after five emails and a phone call to notify them ) there seems to be no recourse for a refund. The portal they have given also seems to be unworkable. They will not put  me through to management either. Anyone else had this problem?? 

Mike57

Posted: Sat Jun 15, 2024 9:48am

Posts: 33

11 helpful points

Location: Vera Playa

Joined: 18 Jan 2022

Posted: Sat Jun 15, 2024 9:48am

We had problems too and went to an office in Turre where a woman was really helpful 

Gandl

Posted: Wed Jun 19, 2024 11:51pm

Posts: 37

13 helpful points

Joined: 11 Jan 2020

Posted: Wed Jun 19, 2024 11:51pm

Mike57 wrote on Sat Jun 15, 2024 9:48am:

We had problems too and went to an office in Turre where a woman was really helpful 

I've had problems as well moving from WiFi to fibre and double charging me...now owed around €80. Person ive been in contact with has been helpful but it just hasn't been sorted. 

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