POPULOOS - what a disaster

Posted: Fri Jun 14, 2024 11:52am

3 replies5 members subscribed

Posts: 30

1 helpful points

Location: Sorbas

Joined: 22 Dec 2017

Has anyone else experienced the appalling customer service of POPULOOS? I was really happy with the service of Next who were taken over by POPULOOS - but although they have charged me for full broadband when I have not been there ( after five emails and a phone call to notify them ) there seems to be no recourse for a refund. The portal they have given also seems to be unworkable. They will not put me through to management either. Anyone else had this problem??

Reply
+1Helpful
View 3 replies

3 replies

Posted: Sat Jun 15, 2024 9:48am

Mike57

Posts: 42

28 helpful points

Location: Vera Playa

Joined: 18 Jan 2022

Posted: Sat Jun 15, 2024 9:48am

We had problems too and went to an office in Turre where a woman was really helpful

Posted: Wed Jun 19, 2024 11:51pm

Gandl

Posts: 43

13 helpful points

Location: San Juan De Los Terreros

Joined: 11 Jan 2020

Posted: Wed Jun 19, 2024 11:51pm

Mike57 wrote on Sat Jun 15, 2024 9:48am:
We had problems too and went to an office in Turre where a woman was really helpful

I've had problems as well moving from WiFi to fibre and double charging me...now owed around €80. Person ive been in contact with has been helpful but it just hasn't been sorted.

Posted: Fri Apr 4, 2025 11:28am

Denzil999

Posts: 4

2 helpful points

Location: Mojacar

Joined: 1 May 2022

Posted: Fri Apr 4, 2025 11:28am

I had problems when I tried to cancel, they wanted passport and a form filled in via e mail and even after giving them every they asked for I’m still getting bills six months later, if you want my advice avoid this company like the plague.