Unicaja Bank
I have an account with Unicaja to pay my bills and I use the Mojacar branch. Every so often they insist on sending me letters through the post to my home in England. I know my Spanish should be better but at nearly 70 years old its not easy learning a new language. I managed to get hold of an email address for the manager (I think) who gave me very limited help but has stopped responding completely when I firstly asked him to send via email and not by post or if that was not possible could he send an email as well with the text as characters and not simply a scan of a pre typed or printed page so I could get help with Google translate.
I had two very long (5 or 6 page documents) and I have no idea what they are saying. If its just to tell me about a change in terms or charges I dont mind much but they could be trying to inform me of something I need to take action on.
I am sure I cant be the only customer with language difficulties so firstly does anyone know of anyone in the Unicaja bank organisation who is responsible for helping oversees customers? Failing this is there anyone who might know how I can get OCR (optical character recognition) in Spanish or is anyone prepared to have a quick look at the scanned documents and advise me of any action I need to take.
Many thanks for any help anyone can give.