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How to rectify my car tax cock up?

Posted: Sat Apr 13, 2024 2:00am
4 replies2 members subscribed
Shazzy

Posts: 79

40 helpful points

Location: Mojacar

Joined: 16 Nov 2020

We're 2nd home owners and live in the UK. Last year I paid my car tax at the offices on the main road towards Garrucha and completed a direct debit form for future payments. I have slept many times since then. 

This week, I received notice from my bank of a new direct debit, saying I could cancel if I didn't recognise it. Of course, I had no memory of setting up any direct debits recently and pressed the 'Cancel Direct Debit' button, before remembering the car tax from last year. A day later, I received notice that an attempt to take payment for my car tax had been rejected. 

The bank are unable to reinstate the direct debit, saying I need to speak to the Mojácar Ayuntamiento. However, my Spanish isn't good enough to phone and I have gone round in circles trying to sign up to their secure email system, being unable to identify the 'support number' associated with my NIE. Do any of you helpful people have an email address that I could try or any other suggestions please? 

Peterlee4

Posted: Sat Apr 13, 2024 9:04am

Peterlee4

Helpful member

Posts: 501

408 helpful points

Location: Mojacar

Joined: 5 Oct 2017

Posted: Sat Apr 13, 2024 9:04am

You could try emailing the town hall with your NIE and reg number, explain what you have done and they might be able to help, they normally are very helpful...

[email protected]

But think you might need to go in person to the office on the front...

Darrin69

Posted: Sat Apr 13, 2024 10:26am

Darrin69

Helpful member

Posts: 296

184 helpful points

Location: Mojacar

Joined: 23 Aug 2018

Posted: Sat Apr 13, 2024 10:26am

Peterlee4 wrote on Sat Apr 13, 2024 9:04am:

You could try emailing the town hall with your NIE and reg number, explain what you have done and they might be able to help, they normally are very helpful...

[email protected]

But think you might need to go in person to the office on the front...

Try this [email protected] I did mine yesterday at the office in mojacar on way to garrucha.set up 2 direct debits at the office .the lady on the front desk spoke OK English enough to help me out.

Shazzy

Posted: Sat Apr 13, 2024 10:59am

Shazzy

Original Poster

Posts: 79

40 helpful points

Location: Mojacar

Joined: 16 Nov 2020

Posted: Sat Apr 13, 2024 10:59am

Two great suggestions, thank you both!

I will send an explanatory and apologetic email to both addresses (with a little help from Google translate) and aim to go straight to the tax office to sort it out when I next visit at the end of this month.  

Shazzy

Posted: Sun Apr 14, 2024 11:28am

Shazzy

Original Poster

Posts: 79

40 helpful points

Location: Mojacar

Joined: 16 Nov 2020

Posted: Sun Apr 14, 2024 11:28am

Shazzy wrote on Sat Apr 13, 2024 2:00am:

We're 2nd home owners and live in the UK. Last year I paid my car tax at the offices on the main road towards Garrucha and completed a direct debit form for future payments. I have slept many times since then. 

This week, I received notice from my bank of a new direct debit, saying I could cancel if I didn't recognise it. Of course, I had no memory of setting up any direct debits recently and pressed the 'Cancel Direct Debit' button, before remembering the car tax from last year. A day later, I received...

... notice that an attempt to take payment for my car tax had been rejected. 

The bank are unable to reinstate the direct debit, saying I need to speak to the Mojácar Ayuntamiento. However, my Spanish isn't good enough to phone and I have gone round in circles trying to sign up to their secure email system, being unable to identify the 'support number' associated with my NIE. Do any of you helpful people have an email address that I could try or any other suggestions please? 

Just as an update for anyone else, I emailed both suggested addresses on Saturday morning and received a reply suggesting a third address, which I have now contacted. 

That address is: [email protected]

Thank you again for the help. 

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