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Bad Service

Posted: Wed Sep 30, 2020 10:17am
5 replies164 views5 members subscribed
tsan2016

Posts: 5

3 helpful points

Location: Los Gallardos

Joined: 18 Nov 2016

Bought a phone at IndalPhone (in the Mojacar Center), by the time I got home and tried to make a call, it wouldn't respond. Took it back and they seemed to fix it, but when I got home the same problem!! The screen was not responding most of the time, so I took it back again (lots of petrol!) and they said they would have a look at it - asked for money back and they refused. And they still refuse. They sent the phone back to their factory and I am told it is repaired. So now they want me to take a refurbished phone. They absolutely refuse to give money back, and thus I will not be shopping there again - and hope you won't either.

Jack

Posted: Wed Sep 30, 2020 11:21am

Jack

Very helpful member

Posts: 528

561 helpful points

Joined: 8 Oct 2016

Posted: Wed Sep 30, 2020 11:21am

Ask for the complaints book and register your grievances. That may help them focus on the problem.

tsan2016

Posted: Wed Sep 30, 2020 12:31pm

tsan2016

Original Poster

Posts: 5

3 helpful points

Location: Los Gallardos

Joined: 18 Nov 2016

Posted: Wed Sep 30, 2020 12:31pm

Jack wrote on Wed Sep 30, 2020 11:21am:

Ask for the complaints book and register your grievances. That may help them focus on the problem.

Thanks, I'll do that.

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Maggiep

Posted: Wed Sep 30, 2020 2:19pm

Maggiep

Helpful member

Posts: 243

82 helpful points

Joined: 8 Jan 2020

Posted: Wed Sep 30, 2020 2:19pm

Unfortunately from what I’ve seen on here and experienced, they never refund and they don’t honour guarantees either x

DarioMartin

Posted: Wed Sep 30, 2020 8:55pm

DarioMartin

Legendary helpful member

Posts: 5342

6308 helpful points

Location: Vera

Joined: 16 Aug 2017

Posted: Wed Sep 30, 2020 8:55pm

Jack wrote on Wed Sep 30, 2020 11:21am:

Ask for the complaints book and register your grievances. That may help them focus on the problem.

I second that - it’s a legal requirement that they give you the book.  There is three copies, one stays in the book, one you keep, one you send to Junta de Andalucia ... complaints are a big thing and are taken very seriously by Junta de Andalucia.

hartcjhart

Posted: Thu Oct 1, 2020 2:53pm

hartcjhart

Very helpful member

Posts: 1071

924 helpful points

Location: Mojacar

Joined: 26 Oct 2017

Posted: Thu Oct 1, 2020 2:53pm

As DM says,but some places refuse to give you the book(they know it causes grief) if they refuse then let them know you will make a 'denuncia' to the police

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