NannieH wrote on Mon Apr 3, 2023 9:35am:
It was not up to ecocorp to sort out your tariff with Iberdrola!! Iberdjrola will send bills in English if required, so you could have seen and queried your tariff...... For all Ecocorp knew your bills were higher than normal because you had fires on all day, or running a compressor! They would j...
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...ust tell you your savings on what you showed them. Our bill from Iberdrola incidentally, which is in English, did not say what tarriff we were on anyway. As I have said both we and are 3 immediate neighbours are very happy with them and the savings. We had trouble with the phone provider opening up a port so we could read oursolar app. Ecocorp sent someone out 3 times to sort it.
For your information, we DID NOT EXPECT Ecocorp to sort out our Tarriff, or anything else for that matter, they offered to do this, when they came out to explain everything we gave them the bills, Vic saw what we were paying, but never mentioned that this was wrong. Of course we now know we should not have been on phase 3 power it was explained to us that builders do this at the beginning of a build they hook up one house and run next batch from this power untill they've completed the houses then disconnect it. This did not happen with our house, prior to living here, 3 other families have lived here before us and no one noticed the huge amount of power being supplied to the house.
I really don't wish to get into an argument regarding this matter.
I gave our experience in case something similar happened with others.
M