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mark2cv wrote on Wed Mar 29, 2023 11:12am:
If it's a forever home why do you have to "recover" the costs? You will have drastically reduced one of your biggest monthly bills and insulated yourself from future rises - win win!
So, if he saves 100 Euros a month on his electricy Bill's it will take him over 8 years just to get his money back how can that be a win win situation
Posted: Wed Mar 29, 2023 7:55pm
mark2cv wrote on Wed Mar 29, 2023 10:52am:
Even with a single phase supply, electric is still expensive here. Once your supply is changed you should be quids in with a decent system..
We came from Ireland, electric there is far more expensive, hence our initial idea to get the panels.
As I said previously, they were not needed at all we would have just paid a normal price for electric. I wouldn't consider being out of pocket for 10,000 euro (quids in) as you put it.
M.
Posted: Wed Mar 29, 2023 8:02pm
mark2cv wrote on Wed Mar 29, 2023 11:12am:
If it's a forever home why do you have to "recover" the costs? You will have drastically reduced one of your biggest monthly bills and insulated yourself from future rises - win win!
We are an elderly couple living on our pensions, the money we paid to the solar company was an inheritance. There is no win win situation, we were conned no doubt about it. And as I've mentioned we did not actually need solar panels once the electrician from Iberdrola sorted out our Tarriff which Ecocorp did not do.
Hopefully you will never have to experience being conned by a British company in Spain.
M.
Posted: Sun Apr 2, 2023 9:51pm
Helpful member
Michael 71 wrote on Mon Mar 27, 2023 2:47pm:
Hi all,
I am writing this as a warning / information to anyone interested in getting solar panels installed. Please do as much research as you can, talk with others regarding solar companies and most importantly make sure you are on the correct tarrif with your electric company and that you actuall...
Read more...
...y will benefit financially from having panels installed.
We had solar panels installed by Ecocorp in Dec 22. Our latest bill in Feb was over 400 euro. After a significant amount of arguing with the staff of Ecocorp, a couple of trips to Iberdrola, we eventually we're given a contact number for a translator to help us. ( this was from a friend of ours) our translator Roxanne went above and beyond being a translator to help us. We got an electrition from Iberdrola to come out and check our property to find out what was wrong. At our expense mind you, as Ecocorp did not agree to send an engineer. What transpired was, we are on phase 3 so the electricity coming to our house was enough to power 4 villas or a factory our electrician told us. We should have been on mono, which is normal power for all villas. At no time when Ecocorp came to sell us solar panels did the tell us what phase 3 power meant, despite seeing our bills. Most of the electricity we have been gaining from solar was going straight to the electric company as we were on private instead of public.
So, at the end of this saga, we've paid 10.000 euro to Ecocorp for panels we probably wouldn't have needed if we were on the right tariff payment for the electriction, our translator, and another 400/ 500 to have the legality of this sorted. We have 16 panels, or ornaments as I was calling them on the roof and a huge box in the hall for phase 3 that we didn't need.
Moral of the story check, check and check again get an independent person to help.
I cannot recommend Roxanne highly enough, she's been a godsend to us.
M.
So if I understand this right....You did not check your bills/ tariff etc before going ahead with the instalation? We and 3 of our neighbours have all used the family business of Ecocorp. Vic the father visited and explained the savings and the low cost we would pay when we buy the power back that has been excess to our needs. Daniel the son was in charge of all the installations which took half a day. The whole thing is tidy and works great....We are saving what we were told and now heat our pool and hot tub when the sun is up costing us nothing! We installed solar to help the environment and also to guard us against future power charge hikes. Ecocorp have random checks by the electric company to check their work, I know this as we were recently chosen as one to be inspected. Everything was fine. We and our 3 neighbours could not be happier with the total honesty and helpfulness of Ecocorp. I always speak as I find and it is worrying to think that one person can comment like this and everyone can believe them..... you don't have to believe me I suppose, but I am happy to give more personal information if needed.
Posted: Mon Apr 3, 2023 9:35am
Helpful member
Michael 71 wrote on Wed Mar 29, 2023 8:02pm:
We are an elderly couple living on our pensions, the money we paid to the solar company was an inheritance. There is no win win situation, we were conned no doubt about it. And as I've mentioned we did not actually need solar panels once the electrician from Iberdrola sorted out our Tarriff which...
Read more...
... Ecocorp did not do.
Hopefully you will never have to experience being conned by a British company in Spain.
M.
It was not up to ecocorp to sort out your tariff with Iberdrola!! Iberdjrola will send bills in English if required, so you could have seen and queried your tariff...... For all Ecocorp knew your bills were higher than normal because you had fires on all day, or running a compressor! They would just tell you your savings on what you showed them. Our bill from Iberdrola incidentally, which is in English, did not say what tarriff we were on anyway. As I have said both we and are 3 immediate neighbours are very happy with them and the savings. We had trouble with the phone provider opening up a port so we could read oursolar app. Ecocorp sent someone out 3 times to sort it.
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NannieH wrote on Sun Apr 2, 2023 9:51pm:
So if I understand this right....You did not check your bills/ tariff etc before going ahead with the instalation? We and 3 of our neighbours have all used the family business of Ecocorp. Vic the father visited and explained the savings and the low cost we would pay when we buy the power back tha...
Read more...
...t has been excess to our needs. Daniel the son was in charge of all the installations which took half a day. The whole thing is tidy and works great....We are saving what we were told and now heat our pool and hot tub when the sun is up costing us nothing! We installed solar to help the environment and also to guard us against future power charge hikes. Ecocorp have random checks by the electric company to check their work, I know this as we were recently chosen as one to be inspected. Everything was fine. We and our 3 neighbours could not be happier with the total honesty and helpfulness of Ecocorp. I always speak as I find and it is worrying to think that one person can comment like this and everyone can believe them..... you don't have to believe me I suppose, but I am happy to give more personal information if needed.
I'm sorry to hear of your bad experience. I have to say though, that we had solar installed by Ecocorp over a year ago, and couldn't be happier.
We went for ten panels, which is more than enough for a 2 person household. That has effectively halved our consumption over the year whilst also generating income via excess being sold back to the grid (our supplier is also Iberdrola). Given escalating electricity prices, we should break even after another 4 years.
Through the whole process, Ecocorp handled everything efficiently; from managing the necessary paperwork on our behalf through to installation. Communication was always prompt.
Obviously that doesn't help you guys and your experience obviously raises questions, but another perspective may be useful to others.
Posted: Mon Apr 3, 2023 9:52am
Helpful member
David62 wrote on Mon Apr 3, 2023 9:42am:
I'm sorry to hear of your bad experience. I have to say though, that we had solar installed by Ecocorp over a year ago, and couldn't be happier.
We went for ten panels, which is more than enough for a 2 person household. That has effectively halved our consumption over the year whilst also generating income via excess being sold back to the grid (our supplier is also Iberdrola). Given escalating electricity prices, we should break even af...
Read more...
...ter another 4 years.
Through the whole process, Ecocorp handled everything efficiently; from managing the necessary paperwork on our behalf through to installation. Communication was always prompt.
Obviously that doesn't help you guys and your experience obviously raises questions, but another perspective may be useful to others.
Yep. This is the experience we got as well. I too am sorry for these people, but you can't blame your mistakes on someone else. Surely they realised their bills were high! We are also in our 70s but check all paperwork/ bills etc.
Hello, sorry to hear of your experience with Ecocorp, But I have to say, in my experience everyone in Ecocorp have been excellent, a very professional company to deal with from start to finish.
We had 18 panels installed on our roof September last, which I might add is probably the worst orientated roof structure for solar panels. However we are still getting the maximum power that our electric system in the house is wired for. 6.6Kw This is due to the advice from Ecocorp on the positioning of the panels to get the maximum return. My original power supply company were paying us pittens for the unused power I was generating. I asked Ecocorp for advice on this and they arranged free of charge to change my power supply company to one that gives us credit for the unused power we generate. I have since installed a pool heater which I can heat the pool with the excess power.
I would never have had any of this without the excellent service from Ecocorp.
I must say it is very strange to have 3 phase powering your home as three phase is primarily for industry or possibly a very large apartment block. This is not Ecocorp's fault that you have the wrong power supply coming into your home.
I cannot recommend Ecocorp highly enough, an excelent company to deal with.
Posted: Mon Apr 3, 2023 11:46am
Helpful member
Francis wrote on Mon Apr 3, 2023 11:09am:
Hello, sorry to hear of your experience with Ecocorp, But I have to say, in my experience everyone in Ecocorp have been excellent, a very professional company to deal with from start to finish.
We had 18 panels installed on our roof September last, which I might add is probably the worst orientated roof structure for solar panels. However we are still getting the maximum power that our electric system in the house is wired for. 6.6Kw This is due to the advice from Ecocorp on the positio...
Read more...
...ning of the panels to get the maximum return. My original power supply company were paying us pittens for the unused power I was generating. I asked Ecocorp for advice on this and they arranged free of charge to change my power supply company to one that gives us credit for the unused power we generate. I have since installed a pool heater which I can heat the pool with the excess power.
I would never have had any of this without the excellent service from Ecocorp.
I must say it is very strange to have 3 phase powering your home as three phase is primarily for industry or possibly a very large apartment block. This is not Ecocorp's fault that you have the wrong power supply coming into your home.
I cannot recommend Ecocorp highly enough, an excelent company to deal with.
So right... glad you are as happy as we are with ecocorp. As you say it was the wrong power supply and that's not Ecocorps fault.
Posted: Mon Apr 3, 2023 12:21pm
NannieH wrote on Sun Apr 2, 2023 9:51pm:
So if I understand this right....You did not check your bills/ tariff etc before going ahead with the instalation? We and 3 of our neighbours have all used the family business of Ecocorp. Vic the father visited and explained the savings and the low cost we would pay when we buy the power back tha...
Read more...
...t has been excess to our needs. Daniel the son was in charge of all the installations which took half a day. The whole thing is tidy and works great....We are saving what we were told and now heat our pool and hot tub when the sun is up costing us nothing! We installed solar to help the environment and also to guard us against future power charge hikes. Ecocorp have random checks by the electric company to check their work, I know this as we were recently chosen as one to be inspected. Everything was fine. We and our 3 neighbours could not be happier with the total honesty and helpfulness of Ecocorp. I always speak as I find and it is worrying to think that one person can comment like this and everyone can believe them..... you don't have to believe me I suppose, but I am happy to give more personal information if needed.
I gave this information as OUR EXPERIENCE, I did not give it to slander anyone, im very glad you had a good experience with Ecocorp and his family, son Daniel, daughter Holly and wife Sam. Unfortunately this was not our experience.
We were told by Iberdrola engineer that IF Ecocorp saw what our Tarriff was they should have told us to change to mono BEFORE, they installed our solar power. And no we did not know we were on the wrong Tarriff despite the bills being in English. Now we are left with a phase 3 box, that should NOT have been installed.
Incidently we ran one heater a neater heater in February in the day and we were told by Vic that is what drove our bills to over 400,
As you do not know the full story I really don't expect you to understand.
M
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